If you think you might be missing points from your IHG One Hotel rewards account activity this month, you most likely are, and you are far from alone. In fact, you probably have not received any points this month at all, despite what you spent on your IHG Premier or Premier Select credit card.
On November 5, 2026, someone over there messed up, and de-linked so many IHG Premier and Premier Select credit cards from the corresponding, linked hotel accounts. Wow! This means that customers are missing not only their 1.) many, many thousands of hotel points that don’t show up as being accrued to their account balance, but they are also 2.) (only temporarily, hopefully?) forfeiting elite status for the next year if earned and the benefits that come with that, 3.) not receiving their 10,000 bonus points and being shorted out of the $100 credit, both applied when reaching the $20,000 tier of spending for the year (and let’s face it, this is almost the end of the year, and life is so expensive now, that it’s not difficult to spend $20K in one year), and so on.
How frustrating! I sure hope they can resolve it soon. But I wonder, can they, and if they can, will they? And will they then compensate us for the variety of problems this is causing? Maybe they need some ideas: and well, I have one. They could delay or delete for 2027 at a minimum, their currently proposed increases in the yearly fee for these cards, and of course, they could add a bonus 10,000 or 20,000 points to customers’ IHG One Rewards Hotel Loyalty program accounts, or more, depending upon how long this mistake lasts and how much cost, inconvenience and frustration it incurs.
With Thanksgiving around the corner, and all the travel that the holiday generates, it would be nice for Chase to show us a little gratitude for being loyal and patient. Hmmm. We’ll see.
